The Impact of Authentic Leadership Behavior on Job Satisfaction: A Research on Hospitality Enterprises

Abstract

The purpose of this study is to investigate, how employees who work in four and above star rated hotels that provide hospitality services in İstanbul, perceive their managers' authentic leadership behaviors and how this perception relates to the employees' job satisfaction. In addition, this study especially investigates if hotel executives manage hotel staff with authentic leadership skills and how such leadership impacts staff's management perceptions and their daily operations and work skills. As part of the scope of this research, hotel employees approach to authentic leadership, job satisfaction factors have been questioned and have been evaluated based on hotel employees' demographic and gender characteristics. In order to have compliant literature background for this study, an international and national publication and article search has been conducted and referenced appropriately. As a result of the literature research, Luthans and Avolio's Authentic Leadership Questionnaire, Weiss' Minnesota job satisfaction scale which was verified with validity and reliability, have been used for preparing a questionnaire for hotel employees. The questionnaire has been applied to more than 276 hotel employees accordingly. Questionnaire results have been evaluated with various statistical models including regression, anova, t-test, confirmatory factor analysis by making use of the statistical package SPSS 22.0. © 2019 The Authors. Published by Elsevier B.V.