Konu "Customer Forgiveness" için İşletme Bölümü Makale Koleksiyonu listeleme
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The effect of service recovery on socially distant third-party customers
(Emerald Publishing, 2024)Purpose: Service failures usually occur in front of third-party customers. Third-party customers react emotionally and behaviorally to service failure and recovery efforts aimed at focal customers. However, there is a gap ...