Gelişmiş Arama

Basit öğe kaydını göster

dc.contributor.authorSadreddini, Zhalehen_US
dc.date.accessioned2020-08-21T10:25:31Z
dc.date.available2020-08-21T10:25:31Z
dc.date.issued2020en_US
dc.identifier.citationSadreddini, Z. (2020). A Novel Cancellation Protection Service in Online Reservation System. Ieee Access, 8, 129094-129107. doi:10.1109/access.2020.3009061en_US
dc.identifier.issn2169-3536
dc.identifier.urihttp://dx.doi.org/10.1109/access.2020.3009061
dc.identifier.urihttps://hdl.handle.net/20.500.12294/2507
dc.description.abstractWeb-based systems are frequently used by the customers as well as travel agencies for online flight reservation and booking. In general, customers prefer to plan their trips as early as possible to take advantage of affordable booking opportunities as the price of flight tickets increases over time. However, changing the flight plan may lead to high penalties for the customers which may turn their profits into a loss in promotion tickets. Motivated by this, in this research work, quality of experience (QoE)-based approach is proposed to support user satisfaction in the aforementioned scenario. A cancellation protection service (CPS) is developed to provide assurance for early booking while establishing a balance between user satisfaction and the profit of the service provider (SP). Furthermore, three different CPS functions, namely Fixed CPS, QoE-based CPS, and Flexible CPS are modeled. In our proposed QoE-based CPS method, Analytic Hierarchy Process (AHP) is adopted to assign appropriate weights to different criteria. The proposed CPS approach can enable the customers to have a refund under certain terms if they decide to cancel their tickets. The proposed method is analyzed with real-world data from an airline reservation system which shows the customer transactions in a 6 months-period. The results indicate the effects of the fixed CPS, flexible CPS, and QoE-based CPS methods in the SP's profit points of view. Last but not least, the proposed QoE-based CPS method provides a balance between both the SP profit and user satisfaction.en_US
dc.language.isoengen_US
dc.publisherIEEEen_US
dc.relation.ispartofIEEE Accessen_US
dc.identifier.doi10.1109/access.2020.3009061en_US
dc.identifier.doi10.1109/access.2020.3009061
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.rightsAttribution-NoDerivs 3.0 United States*
dc.rights.urihttp://creativecommons.org/licenses/by-nd/3.0/us/*
dc.subjectAirline Industryen_US
dc.subjectData Analysisen_US
dc.subjectDecision Makingen_US
dc.subjectQuality of Experienceen_US
dc.subjectOnline Reservation Systemen_US
dc.subjectRevenue Managementen_US
dc.subjectReservation Cancellationen_US
dc.titleA Novel Cancellation Protection Service in Online Reservation Systemen_US
dc.typearticleen_US
dc.departmentMühendislik ve Mimarlık Fakültesi, Bilgisayar Mühendisliği Bölümüen_US
dc.identifier.volume8en_US
dc.identifier.startpage129094en_US
dc.identifier.endpage129107en_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.institutionauthorSadreddini, Zhalehen_US


Bu öğenin dosyaları:

Thumbnail

Bu öğe aşağıdaki koleksiyon(lar)da görünmektedir.

Basit öğe kaydını göster

info:eu-repo/semantics/openAccess
Aksi belirtilmediği sürece bu öğenin lisansı: info:eu-repo/semantics/openAccess